Billing & Renewals

This page explains commercial billing for Nubesti plans. It works together with the Terms of Service and Refund & Cancellation Policy.

1. Currency and prices

Public prices are listed in USD. Current starting prices are USD 690 / month (Starter) and USD 1,500 / month (Professional). Enterprise and add-ons are quoted separately.

Annual commitments may include a discount. The price that applies is the one shown at checkout or in your order form.

2. What we bill

Subscriptions are prepaid for the term you select (monthly or annual unless an order form says otherwise). Invoices may include:

• Platform subscription fees
• KYC / identity-verification fees (mandatory, prepaid, generally non-refundable — see KYC)
• Add-ons (compliance packs, dedicated support, extra capacity)
• Professional services or onboarding packages
• Applicable taxes

We do not store full payment-card numbers. Charges are processed by the provider shown at checkout.

3. Renewals

Unless you cancel or disable auto-renewal in time, paid plans renew for the same term at the then-current rate. We may email a reminder to the billing contact before renewal.

Price changes for a renewing term will be communicated in advance when they are material.

4. Taxes

You are responsible for taxes that apply to the purchase, except taxes on Nubesti’s income. We may collect VAT, sales tax, or similar amounts when required. Provide a valid tax ID or exemption certificate if you claim an exemption.

5. Failed payments

If a charge fails, we may retry and notify the billing contact. Continued failure can lead to suspension. Data remains subject to the retention rules in the Privacy Policy and DPA. Reactivation may require paying the outstanding balance.

6. Invoices and disputes

Invoices are available from the portal or by request to [email protected]. Dispute a charge in writing within 15 days of the invoice date. You still must pay undisputed amounts.

7. Upgrades and downgrades

Upgrades usually apply immediately and may be charged pro-rata. Downgrades typically apply at the next renewal so we do not claw back unused higher-tier time unless an order form says otherwise.

8. Enterprise orders

Signed order forms, MSAs, or quotes control if they conflict with this page for that customer.